Look for our "Quote" button on our navigation bar at the top of each page and simply enter the data for an immediate quote, or download our PDF rates document, email us at email@example.com or call us on 010 590 1120, we look forward to hearing from you.
Look for our "Point-toPoint Quote" and "Make a Booking" buttons under Bookings & Quotes in the navigation bar and simply enter the data to make your desired booking. The easy navigation process will guide you every step of the way right through to our secure PayU payment gateway.
Most airlines require your phone to be off, or in flight mode, and this makes it difficult for us to give you the best possible service on your collection. Being able to communicate in the bustle of the airport will ensure that everything goes as smoothly as possible, so remember to switch on your phone or to change your in-flight status when you land. Also remember to provide PPS with an correct cellphone number when creating your booking to ensure we are able to stay in touch.
If you will not have a functional mobile on your arrival, please ask our Customer Service representative for alternative options at the time of making your booking.
Should you miss our driver at the airport, please make contact with our call centre at +27 10 590 1120 or after hours at +27 83 654 4321.
Operators not in possession of such documentation stand the chance of being fined or worse still, having their vehicles impounded immediately by the traffic police for illegal trading, resulting in the possibility of being stranded on the side of the road.
With our partner PayU the security of your data is our priority. PayU protects your financial and personal information with industry-leading physical and electronic security systems. View the list of security topics below for a list of security tips and additional information. In addition we do not store your credit card information in our databases and all connections are secured with data encryption technologies.
Our online payment solution offers 3D Secure which is a security standard created by Visa and MasterCard to further secure e-commerce transactions. 3D Secure payment security creates what is called a ‘trust chain’ throughout the transaction, shifting the liability for fraud from the merchant to the issuer under specific conditions. Both the card holder and the merchant acquiring account need to be enrolled / activated for 3D secure.
PayU Security Topics:
You can then change details to the myriad of passenger/s profile and booking requirements that you manage, while maintaining yourself as the person who made the booking. This way both you and your passenger/s automatically receive the same booking notifications, no effort. Its real time online shuttles at its best.
In the event that we are unable to meet your booking request, you will be informed immediately on screen and we will send an email and/or text message to advise you that the booking was not successful or is pending.
Alternatively log in with your email and password, provided to you by email the very first time you requested a quote or booked with us. Here you will find a full inventory of your bookings and quotes, a place where you can manage all your shuttle, chauffeur, tour and transport needs.
You can also update your profile or the myriad of passenger/s profile and booking requirements that you manage, while maintaining yourself as the person who made the booking, and our system automatically communicates with both you and your passenger/s ensuring you all receive the same booking notifications, no effort, now that is brilliant, even if we say so ourselves!
In the not too distant future you will be able to log on to our tracking system and monitor the movement of your appointed chauffeur and vehicle and our system will also automatically notify you when the chauffeur has departed for your collection, when he is 5 minutes away and upon arrival – now that is just awesome! Don’t you love technology?
Should you not have been contacted, please check that your mobile is switched on and operational, and contact our 24/7 help desk immediately +27 83 654 4321.
Should this happen, our chauffeur service drivers are all well equipped to deal with most breakdowns and have all received basic technical training on vehicle maintenance. However in the case of them not being able to get the vehicle back on the road, they will contact our 24 hour operations centre on + 27 83 654 4321 who will:
- Guide them through a startup process once again.
- Contact our on-the-road support crew backed up by Imperial.
- Arrange for another vehicle to collect you.
- In the case of a last minute flight check-in we will even have one of our chauffeur drivers meet & greet you at the airport and assist you directly to the correct check in counter.
For Airport Shuttles, your shuttle confirmation voucher will have instructions on how to find your driver specific to your chosen airport of arrival.
When using our Meet and Greet service, your personal chauffeur driver will be waiting in attendance for you, holding either a green Professional Passenger Service paging board with your name on it, or should you want a group name or company logo to be displayed or even a personal message, please add the request to additional Information to your booking.
In addition and for your safety and comfort, to ensure you have met up with the correct chauffeur driver and he is clear about your drop off location, quote your unique Travel Voucher number to our chauffeur driver to ensure you have indeed met up with the allocated driver.
You see, we do care and we want you to feel more than satisfied in our care.
Please note however that this may just mean that we have to appoint an alternate driver, no less competent, no less friendly just more available, but we will let you now, and oh, should the flight land before or after our after-hours timings, the rate quoted will be adjusted accordingly.
So please inform us in enough time so that we may cancel the booking without any fees and if you are changing your plans and have ongoing shuttles or service please inform us at the same time so that we may cancel all service as we will never assume to cancel ongoing shuttles.
In addition you are welcome to call our office +27 10 590 1120 or +27 83 654 4321 to verify the chauffeur driver details.
Any changes to bookings must be communicated to and reconfirmed by our Customer Service center on 27 10 590 1120 / firstname.lastname@example.org and not the allocated chauffeur driver, as our chauffeurs are not involved with service allocations and very often may have different booking situations depending on the time and the day.
Please ensure that your change is confirmed and communicated in writing and that you have received an updated shuttle voucher.
If you have special needs for the luggage, e.g. bicycle, pets, extra-large suitcases, make a note of it on the additional information field, or enquire with our service centric Customer Service team on +27 10 590 1120 before making the booking.
Please note, our chauffeur service driver will have the right to deny the transfer with 100% cancellation fee, especially in the case of any hazardous or otherwise unsuitable luggage based on the local road and traffic safety regulations, or to protect the car from damage.
Therefore please pay attention to the passenger icon next to the car when selecting the vehicle, this is the number of passengers the vehicle is authorized and insured to carry comfortably and safely.
Any changes at the time of the service must be communicated to the Customer Care desk on +27 10 590 1120 who will go out of their way to accommodate you should you wish to make significant changes to your booking, such as change the vehicle type, pick-up date or alter the route significantly, you must receive confirmation from our Customer Care Desk as not only may the appointed chauffeur not be available to extend his service but the rate quoted may change and approval may be required.
We love receiving complaints, it means you care to inform us, and it gives us the opportunity to up our game and exceed your expectations the next time round.