Terms and Conditions
1. All bookings are to be in writing, as are all cancellations and amendments. Verbal cancellations or amendments will not be accepted.
2. Transfers cancelled or amended less than 1 hour prior to the requested service will be charged in full.
3. Only bookings, cancellations or amendments replied to in writing by Professional Passenger Services are considered acknowledged.
4. As much as we pride ourselves on our reliability and punctuality, unforeseen circumstances may delay our service. We request that clients wait a maximum of 15 minutes after the scheduled transfer before making alternative arrangements.
5. It is the responsibility of the client to ensure that their guests being transported have sufficient time to arrive at their destination; Professional Passenger Services will not be held liable for guests missing their flights or any other prearranged commitments.
6. Professional Passenger Services requests that all guests making use of our service are given our contact numbers in order to communicate with us should they not meet up with us at the prearranged venue.
7. Meeting points from Johannesburg International Airport are as follows:
7.1. Guests off all international flights : Gauteng Tourist Information Counter.
7.2. Guests off all domestic flights : ACSA Information Counter.
8. Meeting points from Cape Town International Airport and Kingshaka Airport will be met at the luggage collection area.
8. In the event that a guest fails to arrive or meet up with the driver, the transfer fee quoted will be charged as a "no-show".
9. Professional Passenger Services is not obliged to honour any bookings where the flight has been delayed. We will, however, endeavour to provide the service requested at the updated time. This may, however, result in a higher fare being charged due to the service being sub-contracted or as a result of the service being provided after hours (21h00 to 06h00 daily)
10. Should a flight arrive earlier than the prearranged booking, Professional Passenger Services shall not be obliged to honour the earlier arrival time; however, we will endeavour to accommodate the change. It is incumbent upon the guest requiring the service to wait for the driver until the prearranged time of the original booking or a "no-show" fee will be charged.
11. Professional Passenger Services can only check up on updated arrival times relevant to bookings from the airport 1 hour prior to the prearranged collection time, and as such we are fully dependent on the information supplied to us by the ACSA.
12. No bookings, amendments or cancellations are to be conveyed via our drivers: they will only be accepted in writing through our office.
13. ln the case of incorrect details being furnished to our office, and Professional Passenger Services honouring the request, a full charge will apply. This relates to flight numbers, pick-up and drop-off addresses, times of collection, dates, etc. It is not the responsibility of Professional Passenger Services to confirm the information supplied apart from updating the incoming flight arrival times as specified in point 11 above.
14. Our office hours are from Monday to Friday, 08h00 to 17h00. Over weekends our offices are closed; however, the after-hours Duty Manager can be contacted on 083-654-4321. Bookings made over weekends are still be faxed to our office; however, these bookings will have to be telephonically confirmed with the Duty Manager.
15. Bookings made with Professional Passenger Services where the guest has to settle his account directly with us, and fails to do so, or is a "no-show", will result in the booking agent being held responsible for the account.
16. Professional Passenger Services' fleet of vehicles is maintained according to the vehicle' manufacturers' specifications; however, as much as we pride ourselves on our adherence to these requirements, we cannot guarantee reliability.
17. A standing fee of R320.00 per hour or part thereof will be payable should the guest keep our driver waiting for a period longer thank 15 minutes after the scheduled collection time, as this may result in Professional Passenger Services having to subcontract our next commitment.
18. Professional Passenger Services will not be held liable for the overloading of vehicles in the event that the number of passengers collected exceeds the number of seats requested when the maximum amount of seating space available on vehicles has already been allocated.
19. All coach charter services are strictly on a prepaid basis only.
20. Professional Passenger Services adheres strictly to a 7 days from statement account policy. Interest at prime plus 2% shall be charged on all overdue accounts. Unless otherwise indicated where prepayment or credit card transactions confirmed back.
Terms and Conditions
1. All bookings are to be in writing, as are all cancellations and amendments. Verbal cancellations or amendments will not be accepted.
2. Transfers cancelled or amended less than 1 hour prior to the requested service will be charged in full.
3. Only bookings, cancellations or amendments replied to in writing by Professional Passenger Services are considered acknowledged.
4. As much as we pride ourselves on our reliability and punctuality, unforeseen circumstances may delay our service. We request that clients wait a maximum of 15 minutes after the scheduled transfer before making alternative arrangements.
5. It is the responsibility of the client to ensure that their guests being transported have sufficient time to arrive at their destination; Professional Passenger Services will not be held liable for guests missing their flights or any other prearranged commitments.
6. Professional Passenger Services requests that all guests making use of our service are given our contact numbers in order to communicate with us should they not meet up with us at the prearranged venue.
7. Meeting points from Johannesburg International Airport are as follows:
7.1. Guests off all international flights : Gauteng Tourist Information Counter.
7.2. Guests off all domestic flights : ACSA Information Counter.
8. Meeting points from Cape Town International Airport and Kingshaka Airport will be met at the luggage collection area.
8. In the event that a guest fails to arrive or meet up with the driver, the transfer fee quoted will be charged as a "no-show".
9. Professional Passenger Services is not obliged to honour any bookings where the flight has been delayed. We will, however, endeavour to provide the service requested at the updated time. This may, however, result in a higher fare being charged due to the service being sub-contracted or as a result of the service being provided after hours (21h00 to 06h00 daily)
10. Should a flight arrive earlier than the prearranged booking, Professional Passenger Services shall not be obliged to honour the earlier arrival time; however, we will endeavour to accommodate the change. It is incumbent upon the guest requiring the service to wait for the driver until the prearranged time of the original booking or a "no-show" fee will be charged.
11. Professional Passenger Services can only check up on updated arrival times relevant to bookings from the airport 1 hour prior to the prearranged collection time, and as such we are fully dependent on the information supplied to us by the ACSA.
12. No bookings, amendments or cancellations are to be conveyed via our drivers: they will only be accepted in writing through our office.
13. ln the case of incorrect details being furnished to our office, and Professional Passenger Services honouring the request, a full charge will apply. This relates to flight numbers, pick-up and drop-off addresses, times of collection, dates, etc. It is not the responsibility of Professional Passenger Services to confirm the information supplied apart from updating the incoming flight arrival times as specified in point 11 above.
14. Our office hours are from Monday to Friday, 08h00 to 17h00. Over weekends our offices are closed; however, the after-hours Duty Manager can be contacted on 083-654-4321. Bookings made over weekends are still be faxed to our office; however, these bookings will have to be telephonically confirmed with the Duty Manager.
15. Bookings made with Professional Passenger Services where the guest has to settle his account directly with us, and fails to do so, or is a "no-show", will result in the booking agent being held responsible for the account.
16. Professional Passenger Services' fleet of vehicles is maintained according to the vehicle' manufacturers' specifications; however, as much as we pride ourselves on our adherence to these requirements, we cannot guarantee reliability.
17. A standing fee of R320.00 per hour or part thereof will be payable should the guest keep our driver waiting for a period longer thank 15 minutes after the scheduled collection time, as this may result in Professional Passenger Services having to subcontract our next commitment.
18. Professional Passenger Services will not be held liable for the overloading of vehicles in the event that the number of passengers collected exceeds the number of seats requested when the maximum amount of seating space available on vehicles has already been allocated.
19. All coach charter services are strictly on a prepaid basis only.
20. Professional Passenger Services adheres strictly to a 7 days from statement account policy. Interest at prime plus 2% shall be charged on all overdue accounts. Unless otherwise indicated where prepayment or credit card transactions confirmed back.